An effective sick call system is a key component to a patient's access to care. Depending on the facility type and resources available, responses to patient care requests can be accomplished in various ways. This presentation will provide administrators, nurses, and providers with knowledge of national standards related to responding to nonemergency health care requests from patients, including discussion of common pitfalls with sick call systems.

Educational objectives

Review national standards related to nonemergency health care requests and services

Describe various systems for conducting sick call

List common pitfalls with sick call systems

Level: Basic