Health staff often encounter incarcerated people under stressful conditions when the patient is upset, frightened or hostile. During this session, you will be provided an opportunity to look at patient conflicts creatively, remain under emotional control during disagreements, find solutions to potentially difficult situations, and maintain professionalism in any patient encounter. This overview will give you an option on how to tactically communicate with the incarcerated to achieve voluntary compliance while maintaining professionalism, self-control and personal safely.

Educational Objectives:

Learn how to prevent patient confrontations from becoming unsafe or dangerous
Recognize the impact your comments can have on the incarcerated during patient contacts
How to build rapport with your patients and create a successful and positive encounter

Level: Basic