This presentation covers the requirements of an often-misunderstood NCCHC standard, Continuous Quality Improvement (CQI). Historically, CQI efforts focused on medical aspects of health care. But finding opportunities for improvement in behavioral health programs is equally important. The CQI process is also frequently misunderstood, resulting in deficiencies in one or more compliance indicators. This session covers the requirements of a robust CQI program that meets NCCHC standards and applies it to mental health programs.

Educational Objectives

• Review requirements of NCCHC Standard A-06 Continuous Quality Improvement
• Discuss ways to incorporate quality improvement into behavioral health programs
• Describe a mental health quality improvement project from Augusta State Medical Prison

Level: Intermediate