Health staff often encounter incarcerated patients under stressful conditions when they are upset, frightened, or hostile. During this session, you learn how to look at patient conflicts creatively, remain under emotional control during disagreements, find solutions to potentially difficult situations, and maintain professionalism in all patient encounters. This overview will give you options for tactically communicating to achieve voluntary compliance while maintaining professionalism, self-control, and personal safely.

Educational Objectives

• Learn how to prevent patient confrontations from becoming unsafe or dangerous
• Recognize the impact your comments can have on patients
• How to build rapport with your patients and create a successful and positive encounter

Level: Basic