This session guides participants through strategies to improve health care utilization through cultural responsiveness and models for shared decision making. Learn how first impressions impact patient engagement and follow up, approaches to improving utilization and engagement, the importance of humanizing language, and the five steps of cultural formulation.

Educational Objectives

• Describe three frameworks for analyzing how cultural factors affect clinical encounters
• Review strategies for improving engagement in and utilization of correctional health services
• Discuss considerations for engagement in care and benefits of cultural responsiveness

Level: Basic