Since 2008, the OIG was tasked to independently monitor medical care in the California Department of Corrections and Rehabilitation. The OIG program is objective, clinically appropriate, and metric-oriented and covers medical care at each California state correctional institution. The methodology involves three phases: data request and sampling, compliance and clinical case review fieldwork, and reporting. Attendees will learn how to incorporate the OIG experience to improve their own quality processes.

• Explain the OIG medical inspection unit program
• Describe the phases of the inspection process
• Discuss ways to incorporate the program's qualitative and quantitative components into quality assurance programs

Level: Intermediate