Everybody in correctional medicine has experienced confrontational and unpleasant patient encounters. Why do these happen, especially when we are just trying to help our patients? And we can't fire patients, as can be done in outside medical clinics. Verbal jiu-jitsu is a set of skills you can use to avoid confrontations and maintain a healthy relationship with your incarcerated patients.

Educational Objectives

• Define "empathy" and how to use it to understand why confrontations happen
• Demonstrate techniques to defuse anger and aggression
• Describe verbal jiu-jitsu skills to avoid confrontation and maintain healthy relationships with patients

Level:Basic