Research indicates that continuous quality improvement is an integral component in the success of any business program. This presentation will review the research that shows strategies for the development of a successful CQI program from the ground up. Practical skills and lessons learned in rebuilding a minimally functioning CQI program into a highly effective and efficient program will be reviewed.

Educational Objectives

• Summarize the basic tenets of a continuous quality improvement program
• Cite the five key principles of continuous quality improvement
• Describe several key factors to a successful CQI program

Level:Intermediate