Communication breakdowns between custody and health care staff remain a major source of preventable harm in correctional settings. This lightning talk explores where communication failures occur most often and introduces practical tools—including structured communication, escalation language, and closed-loop communication—that strengthen coordination and improve patient safety during intake, emergencies, and care transitions.

Educational Objectives

• Describe operational scenarios in which communication failures occur between custody and health care staff
• Examine patient safety risks associated with communication breakdowns
• Discuss communication strategies that strengthen coordination during high-risk events

Level: Intermediate