Small interactions can shape trust, engagement, and patient outcomes. This session explores how communication, emotional safety, and human connection influence the patient experience in correctional health care settings. Learn a practical framework for creating meaningful interactions in high-pressure environments and examine how intentional everyday actions can improve quality of care.

Educational Objectives

• Describe the impact of patient experience on trust and outcomes
• Apply the CARE Model to everyday interactions
• Recognize how small, intentional actions can improve outcomes

Level: Intermediate