The nursing team is essential to ensure patients receive access to care for nonurgent health care requests. With the staffing shortage and current pandemic, conducting sick call is even more challenging. In this follow-up to “What’s Inside the Box? Requirements for Setting Up an Effective Sick Call System” (2021 fall conference), we will present an overview of sick call options and invite discussion on how nurses can overcome barriers in meeting NCCHC sick call requirements.

Educational objectives

• Describe various systems for conducting sick call
• Discuss at least 3 nursing scope-of-practice issues related to sick call
• Identify at least two best practices related to managing sick call