Correctional outpatient clinic performance may be hampered by fragmented care that can reduce access, ineffectively address longitudinal episodes, complicate communication across providers, and reduce quality of patient outcomes. The innovative adaptation of a gender-responsive and trauma-informed patient-centered medical home model in a correctional setting resulted in improved care access, provider performance, and patient outcome metrics. This model appears replicable, scalable, and amenable to additional patient safety and satisfaction metrics.

Educational Objectives

• Summarize the elements of patient-centered medical home models
• Examine how to apply quality improvement, performance monitoring, and patient satisfaction to practice management
• Explore population health management evaluation analytics

Level: Intermediate