Like health care providers in the community, correctional health care should strive for "5-star" care. This session will address barriers to achieving high-quality service in corrections and its importance for patients and providers. Topics include treating patients with respect and dignity, its impact on outcomes and safety, and practical strategies to elevate care standards.

• Compare satisfactory patient encounters for community providers and correctional providers
• Describe the unique challenges that correctional providers face in providing high-satisfaction health care
• Examine the health care "value" in providing care that meets or exceeds patient satisfaction expectations

Level: Basic