The nursing team is essential to ensure patients receive access to care for nonurgent health care requests. With the staffing shortage and changes in processes since the pandemic, conducting sick call is even more challenging. In this session, we will present an overview of sick call options and invite discussion on how nurses can overcome barriers in meeting NCCHC sick call requirements.

• Describe various systems for conducting sick call
• Discuss at least three nursing scope-of-practice issues related to sick call
• Identify at least two best practices related to managing sick call

Level: Intermediate