This discussion will explore an initiative to reduce barriers to access to care in the Philadelphia Department of Prisons' behavioral health operation, focusing on the use of process improvement methodologies to increase staff productivity and remove barriers to seeing patients resulting from correctional staff shortages. The discussion will offer actionable insights on how participants can affect similar change in their own jurisdictions.

Educational Objectives

• Discuss how to use LEAN concepts to examine processes and identify opportunities for improvement
• Describe how to conduct a CQI time study
• Evaluate strategies to boost efficiency and flexibility and minimize access to care barriers

Level:Basic