What happens when leaders stop listening to those closest to the problem? This session draws a line from Custer’s defeat at Little Bighorn to modern failures in hospitals and correctional systems, where overconfidence, ignored insight, and rigid planning still put people at risk. Explore how strong leaders build cultures that value frontline voices—and learn practical tools like huddles, debriefs, and feedback loops that help teams adapt before small problems become crises.

Educational Objectives

• Describe at least three types of leadership failure
• Explain how frontline staff function as organizational “scouts”
• Identify leadership practices that ensure frontline input informs decision-making

Level: Basic