Checking boxes does not create lasting quality improvement. Drawing on work at Santa Rita Jail, this session explores how quality assurance and continuous quality improvement efforts can shift organizations from reactive oversight to proactive, outcomes-based performance. Review real compliance data, implementation lessons, and the development of a multi-partner framework that now supports broader system transformation, including countywide electronic health record integration.

Educational Objectives

• Differentiate QA and CQI in a comprehensive quality program
• Describe effective QA and CQI strategies
• Discuss the impact of a structured, ongoing quality program

Level: Intermediate